Providing world class services

services designed to protect you and your business

When your customer has a problem with one of your parts, they need expert advic. Your employees are experts in their fields, but can they guide your customer through a diagnosis or repair? We, at CarInspector.US, are the leading experts in the automotive inspection and claims review industry. We will be your on-staff expert. Your customers will thank you and so will your accountant!

Claims Management

Enterprise Service Level Details

If you are in need of total claims management, our Enterprise Service Level is for you. This level differs from our other three service levels in several ways. One of the biggest differences is the ability for you to frame our online claims submission page in your website allowing your customers to submit their own claim leaving your customer service representatives free to help other customers. Your own customer service representatives may also use our claims submission page to submit claims. This ensures accuracy in the information submitted thus causing the claims process to go smoother and faster. Here are some of the highlights of this service level:

  • Central claims submission (Frameable within your own website)
  • 24/7 claims submission
  • 24/7 claims status hotline
  • 10 minute response time (during business hours)
  • 24/7 document uploading/Fax
  • Online claims status monitor
  • 24/7 document retrieval
  • All calls recorded and documented
  • Live calls to your customers daily until claim is closed
  • Two automated calls to customers daily until claim is closed (when appropriate)
  • Priority claims processing
  • Live chat suppot (during business hours)
  • Complete claims management from the first call to the last call
  • Fast completion of claim
  • Three custom user priviledge levels allows you to limit access to claim notes and decisions

With the Enterprise Service Level, your employees, corporate customers, and retail customers all have the ability to log into our website to check the status of their claims. They can see only their claims and, at your option, may also add notes to that claim when and if appropriate. Our claims professionals are courteous and prompt when speaking to your customers. We have a proven track record in customer service and satisfaction. Our goals are to quickly evaluate claims, offer technical support, assist with repairs, and make recommendations for repairs or replacement (when necessary) leaving your customer with the feeling that their concerns, problems, and issues are top priority while, at the same time, saving you money and valuable time.

Our Enterprise Service Level program frees up your CSR's, IT, HR, and claims professionals by handling the claims process from the beginning of the process to the final decision. Your employees will have less to worry about and you will save money while, at the same time, leaving your customers feeling important and valued. For more information, please contact us at: